Refund & Cancellation Policy

1. Nature of Our Services

All services on the Jyotish Stack Platform are digital and delivered electronically. There is no physical product or shipping involved. Upon successful payment verification, your subscription is activated instantly and you gain full access to all features included in your plan.

2. Subscription Plans

The current plans, their prices, how long each one stays valid and what each one includes are shown on our Pricing page and again, with the final amount including GST, on the confirmation screen before you pay. Those screens are read from the same plan records that are charged and invoiced, so they always match.

All prices are in Indian Rupees (INR). The final amount shown before payment includes applicable GST, and your invoice shows the same total.

3. General Refund Policy

Due to the immediate, digital nature of our services, we operate a no-refund policy in most circumstances. Refunds are generally not provided once:

• A subscription has been successfully activated
• Kundli charts have been generated or accessed
• Predictions or analysis have been delivered and viewed
• PDF reports have been downloaded
• Any premium feature has been accessed under the subscription

We strongly encourage you to review our Pricing page and ensure the plan suits your needs before purchasing.

4. Eligible Refund Cases

We will consider refund requests only in the following specific circumstances:

4.1 Sustained Technical Failure

If the Jyotish Stack Platform was entirely inaccessible (not due to scheduled maintenance) for more than 72 consecutive hours due to our technical error, we may issue a pro-rated refund for the period of verified inaccessibility. Scheduled maintenance periods (announced in advance) are excluded.

4.2 Duplicate Payment

If our system erroneously charged you twice for the same subscription in the same billing cycle, we will refund the duplicate charge in full. This must be reported within 7 days of the duplicate transaction with documentary evidence (screenshots, bank statement).

4.3 Unauthorized Transaction

If you can demonstrate that a payment was made without your authorization (and the matter has been reported to your bank/card issuer), and you report it to us within 7 days of the transaction, we will cooperate with the investigation and process an appropriate refund if the claim is verified.

5. Non-Refundable Items

The following are explicitly non-refundable:

• Subscription fees where any premium feature has been accessed
• Partial periods of a cancelled subscription
• Fees paid for a plan that was subsequently cancelled voluntarily
• Refund requests made after 7 days of the transaction (except for technical failure)
• Dissatisfaction with astrological predictions or readings (subjective nature of astrology)
• Purchases made in error where the plan has been used

6. Payment, Validity and Cancellation

6.1 One-time payment and validity

Each plan is paid for once. A plan stays valid for the period stated when you buy it. When that period ends there is no automatic renewal and no repeat charge; to continue you buy a new plan yourself.

6.2 Cancellation and refunds

Because a plan is a single payment with no recurring charge, there is no future billing to stop. Cancellation and refund requests are handled under this policy and applicable consumer law. Please read it before you buy.

6.3 When your plan period ends

• You keep access to all features of your plan until the end of the paid period
• After that, your account reverts to the Free plan
• Your Kundli profiles and data are retained and remain accessible on the Free plan (without analysis features)

7. GST on Refunds

Where a refund is approved, we will refund the GST component in accordance with applicable Indian GST regulations. A revised/cancelled GST invoice will be issued for the refunded amount. Please allow 5–7 business days for GST-related documentation to be updated.

8. Refund Processing Timeline

Approved refunds are processed as follows:

• Initiation: Within 5 business days of refund approval
• Credit to your account: 7–10 business days from initiation (depending on your bank/card issuer)
• Refund method: Refunds are credited to the original payment method used for the transaction

9. How to Request a Refund

If you believe you qualify for a refund under Section 4, follow these steps:

1. Email support@jyotishstack.com within 7 days of the charge
2. Include your registered email address, Razorpay Transaction/Order ID, and a clear explanation of the issue
3. Attach relevant evidence (screenshots, bank statement, error logs)
4. Our support team will review and respond within 5 business days
5. If approved, the refund will be processed within the timeline described in Section 8

10. Chargebacks

Filing a chargeback with your bank without first contacting us may result in the immediate suspension of your account pending investigation. We strongly encourage you to resolve disputes directly with us before initiating a chargeback. We cooperate fully with bank investigations for legitimate unauthorized transaction claims.

11. Contact